Pause and check.
Check the collection tray. Don’t shake, tilt, or reach inside the machine, and avoid another purchase to release an item.
Let’s get
it sorted.
A pack didn’t dispense, a payment looks wrong, or a machine needs attention? Start here.
You can include photos or receipts. Your confirmation reference lets support find this request.
Keep the details.
Note the location, date, approximate time, selected item, and amount. Keep your receipt if you have one. Don’t include card numbers, PINs, or security codes.
Send a request.
Describe what happened and provide an email address. Keep the confirmation reference. Refunds require review; this form doesn’t issue one automatically.
Nicole handles support, with our backup team helping when needed. You can also email support@roccoscardcorner.com. This isn’t a live chat.